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Frequently Asked Questions

ORDER PLACEMENT & LOGIN PROCEDURE 1. How do I place an order on Bake-ooh? Step 1: Click the Add to Cart button on the products you wish to purchase and they will be added to your shopping cart. Step 2: You can continue shopping or you can check out. Once you add all the products you want to order, check the list of items and their prices in your cart. If you have a discount code, enter it now and click on the Checkout button to proceed to the next steps. Step 3: Provide us with your email address, mobile number and shipping address (with landmarks). You can choose to save your contact details for which you will need to type your email address and create a password and then click on Continue. If you don’t wish to login, just click on Continue to go ahead. Step 4: You can choose from the different options to make your payment through PayU Money. Once the payment is successful, the order will be placed. Your card details will not be stored on the site. You will see a confirmation page with an order number. Also, we will send you an email confirming your order. Step 6: Enjoy your Bake-ooh order! If you have any further questions, you can write to us at bakeooh@gmail.com or call/WhatsApp us on 9986914460. 2. Can I ship the products to an address that’s not mine? Yep! You can choose to give us your email id and mobile number or the receiver’s contact details. Do refer to our Delivery page for more details. 3. Can I place an order and pick it up? Yes, you can. You can place your order here or through WhatsApp and send the amount through Paytm/Google Pay. We will inform you when your order is ready for pick-up. PAYMENT 1. How do I pay for my purchase? Bake-ooh offers you to pay securely through PayU Money. These include: Debit and Credit Cards Net banking We do not have Cash On Delivery (COD). Note: For specifically customized orders that can't be placed on our website, we have other options: Google Pay, Paytm and Net Transfer. Go to our Contact Us page or WhatsApp/call us on 9986914460. PRODUCT QUERIES 1. I’m allergic to nuts. Is it possible to customize some products accordingly? If you want us to bake some products for you minus the nuts, we can do that if you buy them individually. We cannot customize the products in our subscription boxes. 2. How does the Bake-ooh subscription box service work? Our subscription box service is called the Bake-ooh Goodie Box. We have a 1-month and a 3-month subscription. We give an assortment of 4 different baked treats every month. Each month we curate a box with unique products. (Currently, this service has been paused. We will bring it back soon.) 3. Do the products contain egg? Bake-ooh has a wide variety of products. Few of our products contain egg and we have mentioned that in their descriptions. A quick way to find the eggless products is by clicking on Dietary Preference and then by clicking on No Egg. 4. I want to order something that’s not on the website. Can the Bake-ooh Team bake it for me? Absolutely! We like creating new products for our customers. If you want us to change one of our products to your liking or make something from scratch, we will be glad to do it for you. 5. Do you make fondant cakes or colourful cupcakes? No. Fondant and colourful cakes contain artificial colours, preservatives, sweeteners, emulsifiers, additives or stabilizers. At Bake-ooh, we don’t use any of these ingredients. We also don’t use margarine in any of our products. 6. Do you promote and bake products that suit different kinds of diets like keto or paleo? We believe that people should eat everything and not follow fad diets that may cause major damage to their body sometimes. We feel unless you are allergic to a certain kind of food, you should not give up eating it. If you want us to create a product that is dairy free, nut free, gluten free or free of any other substance that you are allergic to, we will be glad to do so. 7. What is used to substitute the sugar in the sugarless products? Our sugarless products are made with palm jaggery or honey. We are working on completely sugarless products. 8. How do I look for products that are made without refined flour or sugar? Just click on the Dietary Preference category and you will find a whole list of products.

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